Orders & Shipping
When will my order ship?
Orders are typically processed and shipped within 1–4 business days. During launches or high-volume periods, processing times may be slightly longer.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Once your order ships, you’ll receive a tracking number so you can follow it every step of the way.
Do you ship internationally?
We currently ship to North America, Europe, and Australia. Shipping rates and estimated delivery times are calculated at checkout based on your location.
What if my package was marked as delivered but I don’t see it?
If your tracking shows “delivered” but you can’t locate your package, please try the following steps first:
- Check around your delivery location and with neighbors—carriers may leave packages in secure spots.
- Confirm the shipping address on your order confirmation is correct.
- Contact the shipping carrier directly using your tracking number for more delivery details.
- If you share a mailbox or building, check with others who may have accepted it.
If the package is still missing after completing these steps, contact us right away and we’ll help guide you through the next steps, including filing a claim if needed.
Returns & Exchanges
What is your return policy?
We accept returns on unworn, unwashed items with original tags within our return window. Items must be in original condition to be eligible.
How do I start a return or exchange?
Reach out to our support team with your order number, and we’ll guide you through the process. Once we receive your return, exchanges are processed or refunds issued promptly.
What if I received a damaged or defective item?
If you discover a defect within 7 days of delivery, we’ll make it right. If the item is in stock, we’ll send a free replacement. If it’s out of stock, we’ll issue a refund.
To submit a warranty claim, email contact@shopsurfcrush.com with your order number, photos or video of the item, and a brief description of the issue.
Products & Fit
How do your items fit?
Fit details and sizing guidance are listed on each product page. Our hoodies are designed with an oversized fit. If you’re between sizes or unsure which size to choose, feel free to reach out. We’re happy to help!
Where are your designs made?
All of our designs are original and artist-illustrated, created with intention and inspired by the ocean and surf culture.
Will you restock sold-out items?
Some items are limited edition and may not be restocked. If a restock is planned, we’ll announce it on our site or social channels.
Sustainability & Giving Back
Do you give back to the ocean?
Yes. We donate a portion of our net profits to ocean conservation efforts as part of our commitment to protecting what inspires us.
Where does the donated money go?
We proudly support the Surfrider Foundation and their mission to protect and enjoy our ocean, waves, and beaches for all people.
Learn more at www.surfrider.org.
Support & Contact
How can I contact you?
You can reach us through our contact form or by email. We’re a small team, so responses are thoughtful and personal—please allow up to 24–48 hours for a reply.
Who will I be talking to?
A real person! Our small team handles support directly, so you’ll always get reliable help from someone who genuinely cares.