Shipping policy

Processing Time

All orders require 3–4 business days to process before shipping. Please note that processing times may be longer during holidays, restocks, or periods of high order volume. Shipping timeframes shown at checkout begin once your order has been shipped. Business days do not include Saturdays, Sundays, or Holidays.

Shipping

All shipping options will be listed at checkout. If no shipping options are available at that time, we are unable to ship to your location.

International Orders

For international shipments, duties, taxes, and customs fees may apply upon delivery depending on your country’s import regulations. These charges are not included in the item price or shipping cost at checkout and are the responsibility of the recipient. Surf Crush is not responsible for any customs-related delays or fees.

It is the responsibility of the customer to track their package once the carrier has scanned it. All of our shipments include a tracking number. We use USPS, UPS, and local carriers to ensure packages arrive quickly and safely.

Important Notes

• Customers are responsible for reaching out to us to file a claim. Please include your order number and a valid email address associated with your order.

• All requests are subject to approval by our customer service team.

• This policy applies to packages that have been confirmed as lost in transit or returned to us for specified reasons.

• Surf Crush is not responsible if the package is successfully marked as delivered but cannot be found.