At Surf Crush, we want you to love what you wear! If something doesn’t work out, we’re here to make the process easy and stress-free. Returns and exchanges apply only to items purchased directly from shopsurfcrush.com.
Please review the information below before starting a return or exchange.
Return Eligibility
We accept returns within 30 days of purchase.
To be eligible for a return, items must be:
- Unused and unworn
- In original condition
- Free of stains, odors, or damage
Items returned that do not meet these conditions may be denied or returned to the sender.
Exchanges
We offer exchanges for the same item in a different size or color, depending on availability.
If you would like a different product entirely, please initiate a return for the original item and place a new order for the item you’d like.
How to Start a Return or Exchange
To begin a return or exchange, please follow these steps:
- Email us at contact@shopsurfcrush.com to request a return authorization.
- Include your order number and the reason for your return or exchange.
- Once approved, we’ll send you detailed return instructions.
Shipping Details:
- For U.S. orders, we will provide a prepaid return shipping label.
- For international orders, customers are responsible for return shipping costs.
Please do not send items back without contacting us first, as unauthorized returns may not be processed.
Refunds
Once we receive and inspect your return, refunds will be issued to the original payment method within 5–7 business days.
Please note:
- Original shipping fees are non-refundable.
- Processing times may vary depending on your bank or payment provider.
Damaged or Defective Items
If your item arrives damaged or defective, we’re happy to take care of it.
Please contact us within 7 days of delivery by emailing contact@shopsurfcrush.com and include:
- Your order number(s)
- A photo or video clearly showing the issue
- A brief description of the problem
If the item is in stock, we’ll send a replacement at no additional cost. If it’s out of stock, a refund will be issued, including shipping costs.
All warranty claims are subject to review and approval by our customer support team.
Product Care & Warranty Policy
We stand behind the quality of our products!
Our warranty does not cover damage caused by normal wear and tear, improper washing or drying, exposure to harsh chemicals (including bleach or products with bleaching agents), or any damage that occurs after the item has been delivered.
Because we cannot control how items are cared for after delivery, products that have been worn, washed, or altered are not eligible for replacement unless a manufacturing defect is confirmed.
Reach Out to Us
We’re a small team, and every message is handled by a real person. If you have questions or need help with sizing, returns, or exchanges, don’t hesitate to reach out. We're always happy to help!
contact@shopsurfcrush.com
Response time: 24–48 hours